Returns, Refunds & Complaints for Flower Delivery Primrose Hill
Our Commitment: Fresh Flowers Guarantee in Primrose Hill
At Flower Delivery Primrose Hill, we pride ourselves on delivering only the freshest flowers to our valued Primrose Hill customers. Whether you are ordering for your household or business, we understand the importance of freshness, beauty, and reliability. Our fresh flowers guarantee ensures that every bouquet and arrangement you receive will brighten your home or workspace, reflecting the high standards we uphold as your trusted local florist.
Damaged On Arrival Policy
We take every measure to package your flowers securely and deliver them in perfect condition. However, if your order arrives damaged, wilted, or does not meet our freshness standards, please inform us as soon as possible upon receipt. Our damaged-on-arrival policy covers any significant imperfections acknowledged at the time of delivery. For any claims, we may request a photograph to assess the issue and resolve it efficiently.
Freshness Window
Our flowers are sourced daily and arranged to order, ensuring peak freshness for every delivery within Primrose Hill. We guarantee that all our flowers will remain fresh and beautiful for a minimum of five days from the time of delivery, provided they are cared for according to our guidelines. If you experience any issues with the freshness of your flowers within this time frame, please let us know promptly so we can address your concerns.
Refund and Replacement Options
Your satisfaction is our top priority. In the rare event your flowers do not arrive fresh or become significantly wilted or damaged during transit, we offer the following resolutions:
- Replacement: We will arrange for a fresh replacement bouquet to be delivered to you at the earliest opportunity.
- Refund: If a replacement is not convenient or possible, we will process a full or partial refund, depending on the nature of the issue.
Simply contact us within 24 hours of receiving your order with your concern and any supporting images. We aim to resolve all matters promptly and professionally, ensuring you receive the service you expect from a leading Primrose Hill florist.
Complaints Process
We value your feedback and believe every comment helps us serve our Primrose Hill community better. Should you wish to submit a complaint—whether regarding flower quality, delivery timing, or any aspect of our service—please reach out to us using our website's contact form. Please include your order details and a clear description of your complaint. Our customer care team will acknowledge your complaint within one working day and endeavour to find a fair and satisfactory resolution within three working days.
Your Trusted Local Florist in Primrose Hill
As a locally based florist, serving both households and businesses in Primrose Hill and surrounding areas, we stand behind our flower quality and service. Your trust is important to us, and we are committed to ensuring every experience with Flower Delivery Primrose Hill meets your expectations. If you have any questions about our Returns, Refunds & Complaints procedures, don’t hesitate to get in touch—we’re always here to help.
